FAQs
Before Sales
We can provide personalized performance testing services for customers. To ensure that your purchased equipment can be perfectly adapted to your product line.
After Sales
We provide lifetime service to our customers, no matter remote or door-to-door services. We also have adequate spare parts stock and offer system upgrade.
FAQs
Easyweigh hopes to do our best to provide answers to the questions you feel confused about. If you have any other questions, please feel free to contact us online.
General Question
Our common payment methods are Remittance (T/T) and Letter of Credit (L/C). Of course, we also support other payment methods, please contact to our sales staff for details.
It’s about 20 to 35 days.
It's one year warranty for the whole equipment. Additionally, we provide lifetime paid service.
Our equipment installation service is very complete. We offer on-site and remote installation services. Our overseas installation services are still running even under the current epidemic control.
Our company adopts high-density wooden boxes for packaging.
Yes, we can customize operating systems in multiple languages.
Yes, we have agent distributors in many countries, please contact our sales staff for details.
You don't need to worry about this problem. You only need to provide specific information about products. Such as size and packing materials are necessary information for us. We'll offer a perfect solution according to your product information.
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X-Ray Inspection System FAQs
About ten thousand hours.
This depends mainly on the product itself. Such as size, weight, and package maybe affect the equipment. In addition to this, the external environment and other factors also can affect the accuracy of the equipment.
Metal Detector FAQs
Factors like strong magnetic interference, power interference, incorrect installation and huge metal parts that move near the detector can cause a false alarm. You should avoid these factors when using a metal detector.
Ferrous has high magnetic permeability. So Carbon steel, Non-ferrous (like Copper, Lead, Brass, Bronze iron）can be detected easily by metal detectors. Stainless iron (304 and 316) also can be detected.
Checkweigher FAQs
This is related to the running speed of checkweigher belt，the weight of products, the shape of materials, etc.
Yes, our equipment supports the connection of multiple external equipment. We can manage multiple machines at the same time. Our equipment supports multiple communication protocol formats to connect to metal detectors, labeling machines, printers and coding machines.
Easyweigh checkweigher parameters are set using guided operation, making the product easy to convert, and even novices can become familiar with the operation in a short time.
Weight Grader FAQs
The waterproof level is from IP65 to IP67.
Users can connect multiple peripheral devices. It is also possible to manage multiple weight graders at the same time to improve your production efficiency.
Question for After Sales
What should I do if my equipment breaks down?
Don't worry about that. First, you can contact our after-sales service team. Then, you need to tell us the specific situation. At last, we will provide you with the most complete solution according to your situation.
When and how should I contact your after-sales team if there is an after-sales question?
How should I extend the lifespan of the equipment?
We usually need to do maintenance work. Regardless of the specifications of the equipment, it has its own use maintenance method.
Before Sale
Before we purchase the equipment, most customers have a common concern about whether the performance of our machines is consistent with the description on the page?
You can absolutely rest assured that our equipment is in accordance with HACCP, BRC, IFS associations and ISO 9000 quality management system. We can provide personalized performance testing services for customers. To ensure that your purchased equipment can be perfectly adapted to your product line.
After Sale
Need A Solution?
We can provide you with premium solutions and machines on time and within the budget.